Privacy Policy
The Cleaning Giants respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and manage your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What personal information do we collect?
We collect personal information that is necessary to provide you with high-quality home cleaning services, manage bookings and communications, and improve customer experience. The information we collect includes:
Contact Details: Name, email address, phone number, and physical service address.
Service Details: Home size (bedrooms/bathrooms), presence of pets, and specific cleaning instructions.
Access Information: Entry instructions, alarm codes, or key locations (stored securely).
Payment Information: We do not store credit card details on our servers. All payments are processed securely via Stripe.
How we collect personal information
We collect personal information through:
- Fill out our booking form
- Website inquiry form
- Phone calls and emails
- Job application form
How we use your personal information
We use your personal information to:
- Process bookings and payments
- Schedule cleaning services
- Communicate service updates and confirmations
- Provide customer support
- Provide entry instructions to your assigned cleaner
- Improve our service and website
- Send promotions and marketing (opt out anytime)
We do not sell or rent your personal data.
Third-party service providers
To run our cleaning service efficiently, we use the following trusted third-party platforms:
BookingKoala: Our booking and scheduling software.
Stripe: Our secure payment gateway.
Tally: For capturing application forms.
Data protection
We take careful measures to protect your personal information from unauthorised access at all times. Access to your data is limited to authorised personnel who require it to perform their duties (e.g., your assigned cleaner receiving your address and entry notes). We also use secure booking systems, encrypted payment processing.
Contact us
If you have any questions about this Privacy Policy or wish to make a complaint regarding your privacy, please contact:
The Cleaning Giants
Email: hello@cleaninggiants.com.au
Phone: 2 6189 9829